Supp​ort

We are commited to offer the best possible support to our customers. 
Do not hesitate to contact us telephonically or via e-mail 
(refer to our Contact page) for a quotation on the service, 
repair or upgrade of you test equipment.

Frequently Asked Questions

Q:
What are the different iOLM options available?

A:
Full details of all the option combinations and platforms/modules supported can be found on the iOLM specification sheet which can be downloaded via the following link.
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Q:
What are the general guidelines for selecting the length of a launch and/or receive cable?
A:
A simple general rule would be; A longer fiber under test requires a longer launch cable
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Q:
Does my instrument have APC or UPC connectors?

A:
It is well known that we should not connect Angled (APC) connectors to Flat (UPC) connectors. Doing so will create an optical connection that;
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Q:
What do I need to know when testing UPC connectors with an iOLM or OTDR instrument?

A:
A properly connected UPC connector pair will generate a reflective event with typically less than 0.5 dB loss and -45 dB to -55 dB reflectance.
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Q:
Bad optical connection resulting in high loss and/or high reflectance.

A:
This guide offers an approach to troubleshooting a bad optical connection, often observed when connecting a jumper/cable to the port of an EXFO optical instrument, however it can also be used for any physical contact fiber-optic connection.
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Q:
Can I use the FIP-400B and/or FIP-500 to inspect the ports of a transceiver?

A:
Yes indeed we can and should use EXFO fiber inspection tools to inspect transceiver ports. However,  understanding how transceivers couple light TO (Tx) and FROM (Rx) the fibers will go a long way in helping you understand some of the challenges related to inspecting the Tx and Rx ports of  a Transceiver.
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Q:
MAX Optical tester does not turn on and/or does not charge the unit's battery.

A:
Possible Cause & Troubleshooting steps.
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Q:
MAX Optical tester touchscreen is not responsive.

A:
Possible Cause & Troubleshooting steps.
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Software Release Notes
For the latest features, fixes and improvements on all EXFO products find below link:

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Download the following 
offline software & tools here:
MicroSoft ActiveSync (Download results from your FTB-200 OTDR)  
FTB-200 USB Driver (For WinXP/Win2000)
FTB-200 USB Driver (For Vista/Win7) 
FPM-600 USB Driver (For WinXP)
FTB-400 Rescue Disks (To de-ghost C-drive)
Summary of previous Software version:
FTB-100 - Toolbox 2.9R3

FTB-200 - ToolboxCE 3+

FTB-300 - Toolbox 5.5

FTB-400 - Toolbox 6.28

FTB-500 - Toolbox 8

PC offline - Toolbox 7.11 (WinXP, Vista and Win7)

Frequently Asked Questions

Q:
What is the difference between a core aligning fusion splicer and cladding alignment fusion splicer?

A:
Please refer to the Product Comparision page.
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Q:
What are the drawbacks of using a fake electrode?

A:
Warranty repair will not be applied to the splicer
Your splicer may be damaged by using fake electrodes
If your splicer detects current leakage from fake electrodes, it will automatically shut down to prevent damage to its systems
Arc power may not be optimised correctly
Q:
What if I make a splice in a higher or lower temperature than the one described in the specification?

A:
The splicer can operate over a wide range of temperature, atmospheric pressure and humidity.
In most AUTO splice programmes, the splicer automatically compensates for variations in these parameters.
The splicers also have an Arc Test function which should be used if there is a step change in the operating environment or as an initial action, if you suspect any degradation in splicer quality.
Q:
How often should my splicer be serviced?

A:
Fusion splicers have many movable parts and use high-precision optics to view the fibres. Like a car, they require regular maintenance services to prevent parts from breaking and larger issues from arising.
Our full-service calibration should be undertaken after completing 10,000 splices or after 3 years. Our newest product fusion splicers will remind you once you reach one of these two milestones.